Nabila Safira, S.M., M.B.A. (QWP)

June 2022 - May 2023

Project - Service Excellence

- As a CO-Project manager, ensures projects run according to the timeline, monitors project budgets, and ensures the quality of project work to maintain client satisfaction.
- Build client engagement and establish communication with clients during the project.
- Applied Dynamic Capability approach to identify company ability to integrate, build, and configure internal and external resources/competencies to address and shape rapidly changing business environments.
- Conducting interviews with the strategic and operational level in company to capture their aspirations for the company, as well as to find out the company's current condition, resulting in a comprehensive analysis to find out the gap analysis.
- Led a Customer Research to gain critical insight into customer perspective and needs.
- Formulated a Strategic Insight, service blueprints and roadmaps to improve service quality.

Project - Transformation Strategy

- Developed business strategy, objectives and set clear goals what the business needs to transform.
- Adjusted company values and reorganize behaviors throughout an entire organization, resulting in development programs for resources that support the execution of strategies.
- Restructured organizational structure more efficiency and seeks to help employees better collaborate at work.
- Arranged job profiles and minimum competencies for each level in the organization.
- Projected project budget and compiled financial forecasting for organizational targets.

Buddy Program - Collaborated with New Hire as a Buddy Partner

- Helped a New Hire to adapt to the company environment, working environment, Company culture, and policies in the Company.
- Guided and assisted New Hire in the initial process of working in fulfilling KPI's during the probationary period.
- Provided direction to New Hire regarding their specific tasks and monitor the progress of New Hire.
- Arranged training and development programs for New Hire.

December 2020 - June 2022

- Analyzed client information and future financial projections to ascertain the best investment solutions and strategies for clients.
- Developed financial plans to help clients achieve their long-term and short-term financial goals.
- Advised clients on financial behaviors, retirement planning, investments, and insurance decisions, depending on their financial goals.
- Formulated financial strategies or financial plans for the Client, also monitoring the financial health.
- Created different investment plans for Clients and prepare financial analysis and reports.

January 2020 - April 2020

January 2020 - March 2020

May 2018 - July 2018